SALESFORCE · AGENTFORCEHired
Refund triage agent for an e-commerce GCC
Reads inbound tickets, classifies refund-vs-replacement, executes Service Cloud flows when within policy, escalates the rest.
Learners complete production-style projects such as an LMS, HRMS, or CRM workflow, then add the AI agents taught in the program. Projects are reviewed as portfolio evidence in controlled environments.
LMS, HRMS, CRM. Built end-to-end. Each one shipped to a staging environment recruiters can clone and run.
A full learning-management platform: course authoring, content versioning, learner tracking, assessments, and an AI tutor agent that adapts to each student's pace.
Employee data, payroll, recruitment, performance — with an onboarding agent that auto-provisions access and schedules first-week intros.
Sales, support, productivity — plus an escalation agent that reads tickets, drafts replies, and fires refund transactions when policy permits.
Pick a realistic business problem. Build an AI agent in a controlled Salesforce or ServiceNow project tenant. Leave with a reviewed, portfolio-ready production-style project.
Every project moves through the same six checkpoints. You demo, you commit, you ship — or you stay in the gate until you do.
One-page PRD. Acceptance criteria. Architecture sketch.
Repo, CI, auth, the boring infra you only do once.
The actual product. Pair-programmed with AI, reviewed by mentors.
Wire the AI agent in. Guardrails, eval suite, monitoring.
Live demo to a hiring partner. Defend trade-offs.
Public URL, README, screen-cap. Linked from your resume.
A sampling. Each project is completed in a controlled project environment — the link below opens the artifact, the README, and the demo video.
Reads inbound tickets, classifies refund-vs-replacement, executes Service Cloud flows when within policy, escalates the rest.
Auto-summarizes P1 incidents, drafts post-mortems, posts to Slack. Cut MTTR documentation time by 64% in week one.
Listens to Airflow + dbt failures, classifies them by severity, opens PRs against common failure modes — all on call rotation.
Reads CircleCI logs, identifies flaky vs real failures, retries the flaky ones, files a Jira on the rest. Saved 11 dev-hours/wk.
Watches CPQ quotes, applies regional pricing, flags margin breaches, drafts the customer email — never sends without sign-off.
Replaces a weekly Excel ritual. Pulls Snowflake, runs Prophet, generates the deck, posts the weekly Slack summary.
Provisions Okta + Slack + Jira, schedules first-week 1:1s, sends the welcome packet — under one human approval per hire.
Reads Figma, runs heuristic checks, posts a structured critique to the design Slack — before the human reviewer opens the file.
Reads Power BI dashboards, narrates the week's anomalies, suggests follow-up cuts. Replaces a weekly executive memo.
Book a 20‑minute advisor call. We'll map your current role to the right program, talk honestly about timelines, and walk you through a real class's project.
