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For administrators and developers moving into SPM configuration, security, data and integration.
ServiceNow · Strategic Portfolio Management · Australia
Connect strategy to measurable outcomes.
Learn to discover, configure and defend a ServiceNow Strategic Portfolio Management solution across demand, strategy, portfolios, projects, resources, finance, agile delivery, analytics and governed AI.
Est. 2016Digital Edify
100K+alumni community
1,000+hiring partners
4.8/5average class rating
01 · Who this is for
Move from delivery activity to portfolio decisions.
The common core supports platform professionals, portfolio teams and consultants who need one strategy-to-execution model.
PMO and portfolio
Connect governance to evidence
For analysts and managers responsible for intake, prioritisation, roadmaps, capacity and benefits.
Business and product
Turn needs into planned work
For business analysts, product owners and agile leads translating outcomes into governed delivery.
Consulting pathway
Design supportable implementations
For learners preparing to run discovery, defend trade-offs and guide adoption without over-customising.
02 · Curriculum
Fourteen modules. One strategy-to-outcome story.
Each module creates reviewable workplace evidence that feeds the final implementation case.
SPM foundations
Distinguish strategy, portfolios, programs, products, projects and operations while tracing work to benefits.
Evidence: SPM terminology and persona map.Australian portfolio governance
Apply Australian financial-year planning, AUD scenarios, assurance gates, privacy and inclusive stakeholder practices.
Evidence: governance calendar and compliance checklist.Platform, data model and discovery
Map SPM applications, records, roles, current-state processes and a fit-to-standard implementation scope.
Evidence: discovery, requirements and scope pack.Innovation, idea and demand
Design intake, assessments, scoring, approvals and decision logs that create a controlled front door for investment.
Evidence: demand lifecycle and prioritisation model.Strategic planning and scenarios
Connect goals to planning items and compare value, risk, cost and capacity across investment options.
Evidence: executive scenario recommendation.Portfolio, program and roadmaps
Organise related investments, dependencies, milestones, risks, decisions and benefit ownership.
Evidence: portfolio charter and roadmap.Project Workspace and control
Create schedules, baselines, milestones and RIDAC records with evidence-led status and change control.
Evidence: complete project-control pack.Resource and capacity management
Use modern resource assignments to resolve capacity, skills and allocation constraints.
Evidence: resource scenario and recommendation.Financial planning and benefits
Model costs, budgets, forecasts, actuals and benefits using an Australian financial-year scenario.
Evidence: investment financial pack.Agile, hybrid and product planning
Connect strategic work to epics and delivery backlogs while defining ServiceNow, Jira and Azure DevOps boundaries.
Evidence: hybrid traceability design.Analytics and executive decisions
Define trustworthy KPIs, dashboard ownership and a portfolio-review narrative that drives action.
Evidence: KPI dictionary and dashboard.ServiceNow Otto and agentic SPM
Evaluate AI-assisted plans, summaries and insights with human review, access controls and measurable quality.
Evidence: AI use-case and governance canvas.Implementation, security and integration
Plan configuration, roles, data, integrations, migration, testing, cutover, adoption and support.
Evidence: solution design and implementation roadmap.Capstone and career defence
Demonstrate an end-to-end SPM solution and defend decisions to executive and technical reviewers.
Evidence: implementation case and portfolio story.03 · Applied capstone
Build the Southern Cross Digital Investment Portfolio.
Create one governed portfolio model for a fictional Australian organisation replacing fragmented email and spreadsheet decisions.
Joint capstone
Strategy-to-outcome implementation
Define personas and goals, score demands, compare scenarios, plan delivery, resolve capacity, model investment financials and present a decision-ready dashboard.
Strategic PlanningPortfolio PlanningProject Workspace
Intake and priority
Demand decision model
Build transparent assessment criteria and trace every approved investment to a strategic goal.
DemandScoringGovernance
Capacity and value
Constrained planning scenario
Recommend a portfolio within cost and workforce limits, documenting assumptions and trade-offs.
ResourcesFinanceBenefits
Responsible AI
Human-governed SPM assistant
Validate an AI-generated portfolio or project insight against source records before an authorised decision.
ServiceNow OttoEvaluationHuman review
04 · Graduate capability
Leave ready to discover, configure and defend.
The target outcome is a coherent consulting story backed by configuration, governance and validation evidence.
Run SPM discovery
Map stakeholders, operating models, requirements, risks and a fit-to-standard scope.
Configure the value flow
Connect strategy, demand, portfolios, projects, resources, financials and outcomes.
Govern information and AI
Apply least privilege, privacy-by-design, data quality and human review.
Plan implementation
Define testing, migration, cutover, adoption, support and continual improvement.
05 · Australian delivery context
Local scenarios. Clear platform boundaries.
Australian examples build workplace relevance without presenting legal, accounting or procurement advice.
Financial-year planning
Use July–June planning cycles, AUD investment scenarios and explicit assumptions around cost and benefit.
Privacy and assurance
Apply Australian Privacy Principles, auditability and representative public-sector assurance gates.
Modern resource assignments
Teach Resource Management Workspace first and treat classic resource plans as migration awareness.
Entitlement-aware labs
Document product, plugin and licensing dependencies. Simulations are used when a training environment lacks optional capability.
06 · Career pathways
Prepare for a connected SPM role family.
Titles and requirements vary by employer; course completion does not guarantee certification eligibility, interviews, placement, employment or salary.
SPM Consultant or Business Analyst
Discovery, requirements, operating-model design, configuration decisions and stakeholder adoption.
SPM Administrator or Implementer
Applications, data, security, configuration, testing and supportable platform change.
PMO or Portfolio Analyst
Intake, prioritisation, roadmaps, capacity, financials, benefits and executive reporting.
SPM Product Owner or Architect
Platform roadmap, integration boundaries, governance, adoption and enterprise-scale design.
07 · FAQ
Straight answers before you enrol.
Do I need prior ServiceNow experience?
No. Basic business-application knowledge and familiarity with projects, products or agile delivery are helpful. A platform orientation bridges ServiceNow navigation and core terminology.
Will every SPM feature be available in the lab?
Not necessarily. SPM capabilities depend on the authorised training environment, product edition, plugins and entitlements. Optional features may be demonstrated or simulated and are labelled clearly.
Is this an official ServiceNow certification course?
No. It is an independent Digital Edify program aligned to relevant SPM implementation capability. Official learning, certification eligibility and exam requirements are controlled by ServiceNow.
Does the program cover Australian organisations?
Yes. Scenarios use Australian English, financial-year planning, AUD examples, privacy-by-design and representative assurance practices. The program does not provide legal, accounting or procurement advice.
Does career support guarantee a job?
No. Career support helps learners present projects, prepare resumes and practise interviews, but no interview, placement, employment, title or salary is guaranteed.
08 · Curriculum currency
Reviewed against primary sources.
Platform terminology, licensing and certification paths can change. They are reviewed before each cohort.
Build an SPM solution that connects strategy to evidence.
Speak with an advisor about your background, the training environment and current delivery options.