ServiceNow Administrator
Owns users, workflows, forms and the service catalogue—and creates the foundation for development and AI agent work.
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Career paths · Skills · Programs
Know the role before you train for it.
Understand the day-to-day work, the skills employers look for and which Digital Edify program maps to each role.
01 · Role library
Pick a role. See the path.
Filter by career family. Each role links to its training program; detailed role guides will expand over time.
ServiceNow · Entry to mid
ServiceNow Administrator
Runs the platform day to day: users, workflows, forms and service catalogue.
- ITSM
- Flow Designer
- Service Catalog
Salesforce · Entry to mid
Salesforce Administrator
Configures objects, flows, permissions, reporting and sales automation.
- Flows
- Security
- Reports
AI & Data · Mid
AI Engineer
Builds evaluated production systems: retrieval, tools, orchestration and operations.
- Python
- RAG
- Tools
- Evals
AI & Data · Entry to mid
Data Analyst with AI
Turns company data into validated decisions through SQL, analysis and semantic models.
- SQL
- Power BI
- Semantic models
ServiceNow · Intermediate
ServiceNow AI Agent Specialist
Designs governed agent workflows with platform tools, access controls and tests.
- Agent Studio
- ACLs
- Testing
Engineering · Entry to mid
Full Stack Developer
Ships frontend, APIs, databases and the agent-backed features inside them.
- React
- APIs
- SQL
Engineering · Mid
DevOps Engineer
Owns pipelines, infrastructure, monitoring and incident response.
- AWS
- Kubernetes
- Terraform
Business · Entry to mid
Business Analyst
Maps processes, gathers requirements and defines what gets built.
- Requirements
- BPMN
- User stories
Business · Mid
AI Product Owner
Scopes agent features, owns priorities and weighs model trade-offs.
- Roadmaps
- Agent scoping
- Evals
Most people choose by background.
Tell us what you do today and where you want to go. We will map the shortest credible path.