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Career paths · Skills · Programs

Know the role before you train for it.

Understand the day-to-day work, the skills employers look for and which Digital Edify program maps to each role.

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Common entry role · ServiceNow

ServiceNow Administrator

Owns users, workflows, forms and the service catalogue—and creates the foundation for development and AI agent work.

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01 · Role library

Pick a role. See the path.

Filter by career family. Each role links to its training program; detailed role guides will expand over time.

ServiceNow · Entry to mid

ServiceNow Administrator

Runs the platform day to day: users, workflows, forms and service catalogue.

  • ITSM
  • Flow Designer
  • Service Catalog
Program →Role guide →
Salesforce · Entry to mid

Salesforce Administrator

Configures objects, flows, permissions, reporting and sales automation.

  • Flows
  • Security
  • Reports
Program →
AI & Data · Mid

AI Engineer

Builds evaluated production systems: retrieval, tools, orchestration and operations.

  • Python
  • RAG
  • Tools
  • Evals
Role guide →Program →
Enterprise AI · Advanced

Forward Deployed AI Engineer

Takes ambiguous customer problems through secure AI deployment, adoption and measurable outcomes.

  • Discovery
  • Integration
  • Evals
  • Operations
Role guide →Program →
AI & Data · Entry to mid

Data Analyst with AI

Turns company data into validated decisions through SQL, analysis and semantic models.

  • SQL
  • Power BI
  • Semantic models
Role guide →Program →
ServiceNow · Intermediate

ServiceNow AI Agent Specialist

Designs governed agent workflows with platform tools, access controls and tests.

  • Agent Studio
  • ACLs
  • Testing
Role guide →Program →
ServiceNow · Advanced

ServiceNow Forward Deployed AI Engineer

Leads a customer workflow from discovery through secure build, governed deployment, adoption and value review.

  • ServiceNow
  • Integration
  • AI governance
  • Adoption
Program →
Engineering · Entry to mid

Full Stack Developer

Ships frontend, APIs, databases and the agent-backed features inside them.

  • React
  • APIs
  • SQL
Program →
Engineering · Mid

DevOps Engineer

Owns pipelines, infrastructure, monitoring and incident response.

  • AWS
  • Kubernetes
  • Terraform
Program →
Business · Entry to mid

Business Analyst

Maps processes, gathers requirements and defines what gets built.

  • Requirements
  • BPMN
  • User stories
Program →
Business · Mid

AI Product Owner

Scopes agent features, owns priorities and weighs model trade-offs.

  • Roadmaps
  • Agent scoping
  • Evals
Program →

Most people choose by background.

Tell us what you do today and where you want to go. We will map the shortest credible path.