The page and learning sequence are complete. A different course video has not been substituted. The approved recording, captions and transcript will be connected here when supplied.
Media status
This is an honest pre-publication state: no invented video, duration, view count or chapter timestamps. The page remains useful as a project walkthrough while editorial approval is pending.
Scenario
An employee asks an internal support agent for help. The system must find current evidence, respect the user's access, decide whether it can answer safely and create a ticket only when self-service cannot resolve the issue.
What the recording will demonstrate
What the agent may answer, act on and escalate.
Source metadata, permission filters and cited evidence.
Validated ticket inputs, identity and idempotent execution.
Normal, edge, refusal and tool-failure cases.
Architecture decisions
- A deterministic intake flow handles required fields before model reasoning.
- Retrieval returns evidence with source, timestamp and access metadata.
- The ticket tool accepts a narrow schema and records the requesting identity.
- Low-confidence or policy-sensitive cases go to a human queue.
- Traces capture decisions without storing unnecessary personal content.
Extend the demo
Add one new tool, five failure cases and an approval step. Update the evaluation report to show whether the change improved task completion without reducing policy compliance or increasing duplicate actions.
Recording, captions, transcript and verified chapter timestamps are required before this page is considered media-complete.