Inside the sprint that rebuilt our ServiceNow track around AI Agent Studio
What changed, why it changed, and what learners noticed when agents moved from the final module to the centre of the program.
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Curriculum · Careers · AI in practice
The Edify Journal.
Notes from the classroom, curriculum decisions, placement lessons and practical guidance for building an AI-native career.
01 · Practical guides
What we are learning now.
Source-backed guidance from instructors and curriculum teams—not generic AI commentary.
ServiceNow · AI Agents
Updated
A governed ITSM workflow in AI Agent Studio
Agent tools, ACLs, testing, escalation and trace evidence in incident triage.
AI Engineering
New
From prompt to production AI agent
Scope, tools, context, guardrails, evaluation, deployment and monitoring.
Power BI · Fabric
New
Why semantic models matter for AI analytics
Business definitions, measures, metadata and access controls for trusted answers.
One million AI-native professionals by 2027.
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