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Now Assist vs Virtual Agent: the migration framework
ServiceNow · 8 min read
A six-step framework for migrating legacy Virtual Agent topics to Now Assist + AI Agent Studio without a Big Bang rewrite. Includes our migration scoring sheet.
Engineering notes, curriculum updates, and field reports from instructors who ship production agents every sprint. No marketing fluff. No "5 things AI will do" lists.
Why we rewrote our ServiceNow curriculum around AI Agent Studio.
Six recent. Older posts in the archive — search by track in the filter above.
A six-step framework for migrating legacy Virtual Agent topics to Now Assist + AI Agent Studio without a Big Bang rewrite. Includes our migration scoring sheet.
Workshop transcript and code from our last enterprise class. Builds an Agentforce topic against Data Cloud, with Atlas reasoning, end-to-end.
The five tests every agent should ship with — golden cases, drift, cost, latency, escape — and how we wire them into CI for ServiceNow / Salesforce tenants.
A field report from three live Illuminate engagements. What works in production, what's still demo-ware, and where to start if you're scoping your first pilot.
In late 2024 we tore down every program and rebuilt around agents. The internal memo, the resistance, the rebuild plan, and the class-1 outcomes a year later.
The class-by-class breakdown. Median offer, time-to-offer, top-decile, and the three classes that didn't hit target — with what we changed for H2.
Field reports, curriculum updates, and the agents we shipped that week. No "thought leadership," no recycled tweets. Unsubscribe in one click.
