Our Agentic Center of Excellence helps enterprise teams strategize, build, deploy, and run production AI agents on ServiceNow, Salesforce, and Workday — co-engineered with your platform owners, not consulted from a slide deck.
A one-off pilot ships one agent. A COE rewires how your platform team builds — so the next 50 agents ship without us.
"The McKinsey deck told us 'agents are coming.' Edify came in, picked our worst-running ITSM workflow, and shipped a Now Assist agent for it in six weeks."
"What we paid them for: build the first three agents. What we got: a platform team that now ships them on its own. The training is the deliverable."
Most clients start with Strategy + Build. Run + Enable come once the first agents are live and you want to scale.
2–4 week engagement. Audit your top workflows, map them to agent patterns, score by ROI and feasibility, and produce a 6-quarter roadmap.
8–12 week engagement per agent. We co-engineer with your platform team — your devs sit in every working session, own the code, and ship to your tenant.
Ongoing managed service for agents in your tenant. Drift detection, prompt tuning, eval suite maintenance, monthly performance reviews.
Bespoke training for your platform engineers, BAs, and admins. Same curriculum that produced our 100K alumni — taught on-site to your team.
Elite Partner-grade engineering. Virtual Agent migration, custom skills, AI Agent Studio orchestration, ITSM/HRSD/CSM/ITOM workflow agents.
Custom Agentforce topics, Data Cloud-grounded retrieval, Atlas-driven multi-step workflows, Marketing Cloud / Service Cloud agentic flows.
HCM and Finance agentic flows. Onboarding, leave/payroll exception handling, vendor onboarding, intelligent approvals.
Most "AI consultancies" left their last platform job in 2022. Our engineers ship agents into production every single sprint — and teach the curriculum on weekends.
We don't ship a black box. Every working session is paired with your platform engineers, every commit goes to your repo, every prompt is documented in your runbook.
When your COE needs to staff up, we have 100K+ alumni with verified skills on the exact platform you're building on. Same instructors built both sides.
Every agent comes with an eval suite — golden cases, regression tests, drift checks. You don't deploy on vibes; you deploy on numbers your audit team can read.
Lowest-risk way to start. Scoped use case, fixed deliverable, fixed fee. Outcome on day 56: an agent in your production tenant or your money back.
2–4 of our engineers embedded in your platform team for a quarter. Ship 3–5 agents per quarter, pair on every PR, transfer knowledge as we go.
We run the COE — strategy, build, run, enable — for 12+ months. Your team participates and absorbs. By month 12, your team runs it without us.
An 8-week fixed-price pilot. We pick one workflow, ship one agent, transfer ownership to your team. ~70% of clients expand to a quarterly retainer afterwards.
No. We co-engineer. Most clients keep their SI for everything else and bring us in specifically for agentic work. We've worked alongside Deloitte, Accenture, Infosys, and Cognizant on shared accounts.
Every engagement starts with a security review. We work inside your tenant, against your data residency rules, with your IAM. We've passed SOC 2 / ISO 27001 vendor reviews at multiple BFSI clients.
Selectively. If your stack is Microsoft (Copilot Studio + Fabric) or pure-LLM (LangGraph / MCP), we'll engage if there's a fit — but those three platforms are where our depth is.
Per-agent: deflection rate, time-to-resolution, cost-per-resolution, eval-suite pass rate. Per-engagement: number of agents in production owned by your team, not ours.
Yes — that's the "Enable" track, and it's how most engagements end. Same curriculum that produced our 100K alumni, taught on-site to your platform engineers.
30-minute discovery with a COE lead. Pick a candidate workflow, walk through architecture, leave with a fixed-price pilot proposal within a week.
